Help centre

It's our members' discount club. With your order you're sent an access code for the VIP collection, where everything is discounted by up to 80% off the normal price.

You can use the collection as often as you like while your membership is active. If a pattern from the main shop isn't in there yet, message us and we'll add it for you.

It's sent with your order, to the email address you used at checkout. Enter it on the VIP collection page to unlock the member prices.

If you can't find the email, check your spam and promotions folders, then message us with your order number and we'll resend it.

The first 3 days are complimentary. On day 3 you're charged $29.95 USD, and $29.95 again every 28 days after that. It continues until you cancel.

The complimentary 3-day trial membership is part of the terms of service you accepted at checkout, using the terms checkbox on the payment page.

We know that's easy to pass over. If the membership isn't something you want, message us and we'll cancel it — you can do that at any time.

You can cancel at any time by contacting our customer support team. Send a message with your order number, and we'll cancel the membership and confirm by email within 24–48 hours on working days.

Jump to the cancellation steps.

28 days after your last charge. If you'd like the exact date for your account, message us with your order number and we'll look it up.

Every pattern and PDF is sent to the email address you entered at checkout, as soon as your payment goes through. Nothing needs to be collected from an account.

Check your spam and promotions folders first, and confirm the email address you used at checkout.

If they're still not there, message us with your order number or proof of purchase and we'll send the files to you directly.

Yes. You can download your patterns as many times as you like, with no limit and no expiry. If you've lost the email, message us and we'll resend it.

PDF, which opens on any phone, tablet or computer without extra software, and prints at home on standard paper.

Yes. Anything you make from one of our patterns is yours to sell — online, at markets, wherever you like. You don't need to ask us first or pay anything extra.

The one thing we ask is that the pattern file itself stays with you: please don't resell, share or republish the PDF.

It appears as feedingpaws. If you're looking at a charge under that name and aren't sure what it's for, it's either a pattern purchase or your VIP Club membership.

Once your order goes through, we show you one optional extra offer on the next page. It's completely separate from the order you just placed.

If you accept it, it's taken as a second payment. If you decline it, nothing more is charged and your original order is unaffected either way.

That's usually your order plus the offer that appears afterwards. The first charge is the order you placed at checkout. The second is the optional extra offer shown on the page after payment, taken separately when it's accepted.

If you don't think you accepted anything extra, send us your order number and we'll look at exactly what was charged and sort it out.

Declining that offer shouldn't cost you anything. Only accepting it creates a second charge, and your original order is already paid for by that point regardless.

Your first payment is a normal checkout: nothing is taken unless you press the buy button yourself.

So if you declined and still see an extra charge, something has gone wrong. Send us your order number and we'll check exactly what went through and put it right.

Patterns are digital and are delivered instantly, so we don't run a standard refund process the way a physical shop would.

That said, we'd still rather hear from you than not. Message us, tell us what happened, and we'll do our best to find a solution.

Apple Pay, Google Pay, and Visa, Mastercard and Maestro cards.

If a payment is declined, it's usually the card issuer rather than us. Trying a different card or paying through Apple Pay or Google Pay normally works.

24 to 48 hours, counting working days only. A message sent on Friday evening is usually answered on Monday or Tuesday.

Monday to Friday, 9 AM to 5 PM EST. Messages sent outside those hours are picked up the next working day.

• Your order number, written as #1234, or proof of purchase
• The email address you used at checkout
• The date and amount of the charge, if you're asking about a payment
• A screenshot, if something looks wrong on screen

With those, we can usually sort it on the first reply.

Message us with your order number and the correct address, and we'll resend your files there.

Send us a message with the name or link of the pattern and we'll add it to the VIP collection for you.

Use the unsubscribe link at the bottom of any of our emails.

One important note: unsubscribing stops the emails only. It does not cancel a VIP Club membership. To stop the billing, you need to send us a cancellation request.